Employment in a dynamic, fast paced, high-tech environment which will make best use of my problem solving, server administration and leadership skills.
Studies focused in Information Systems design, implementation, and management. Network security and programming were also in the curriculum.
Worked with the Critical Application Services team to design internal applications and automation to support critical customers. Managed our infrastructure environment, planning, upgrading and implementing new and old technologies. Experience managing a geographically diverse CA Spectrum, CA Introscope, CA Ehealth, New Relic and AppDynamics environments. Deployed new monitoring servers and assisted with migrating customers from legacy systems. Using DevOps practices I helped develop standard and procedures for the team including automation. Utilized Ansible to deploy internal tools and external tools in customer environments. Helped design a Ansible tower system that interfaced with multiple inventories and 3rd party tools to extend the automation capabilities of the team. Participated in multiple meetings with other departments and managers cultivating relationships and further aid in designing automation. Overseen multi month maintenance’s for upgrading our legacy firewalls and monitoring systems. Participated in RCA on troublesome issues with the environments coming up with solutions for future maintenance’s. Designed internal applications that interfaced with the main companies ticketing system and performed various other tasks. Worked with customers to design one-off scripts for specific monitors for their environments. Assisted, scheduled, managed upgrades of our monitoring equipment in customer environments to minimize down time. Wrote documentation explaining tools, procedures, standards and process concerning internal and external tools.
Worked with enterprise level customers on the 2nd shift team in a customer facing role and an escalation point for advanced issues. Worked to resolve issues for their managed, private and public cloud environments ranging from low priority to critical issues. Worked with customers advising them on the capacity of the environment, recommending upgrades to their managed and cloud solutions. Diagnosed issues with customers Microsoft IIS web servers, Microsoft SQL database servers, Microsoft Exchange servers, Application servers, Active Directory servers and Microsoft Clusters. Coordinated work between departments including Windows Support, Linux Support, Network Security, Storage, Data Center, and Virtulazation to resolve customer issues and requests in a timely manner. Performed maintenance’s for customers that were time sensitive and involving multiple departments. Worked with Account Teams to suggest solutions to customer issues, specific alert patterns, optimizing the customers’ environment, and escalating issues when necessary. Participated in team meetings, discussing common issues, upcoming events, sensitive customers, and policy and procedures. Performed minor project work regarding customer environment expansions and emergency issues. Wrote minor scripts which notified the team of important issues that needed to be worked.
Worked with small and medium business customers on the 2nd shift team in a customer facing role. Resolved issues for their managed, private and public cloud environments ranging from non critical to critical issues. Worked with customers advising them on the capacity of the environment, recommending upgrades to their managed and cloud solutions. Diagnosed issues with customers Microsoft IIS web servers, Microsoft SQL database servers, Microsoft Exchange servers, Active Directory servers and Microsoft Clusters. Coordinated work between departments including Support, Network Security, Storage, Data Center and Virtulazation to resolve customer issues and requests. Performed maintenance for customers that were time sensitive and involving multiple departments. Worked with Account Teams to suggest solutions to customer issues, specific alert patterns, and optimizing the customers environment. Participated in team meetings, discussing common issues, upcoming events, sensitive customers, and policy and procedures.
Managed a network of over 130 users, desktops, and 60+ servers, designed and introduced new technologies into the company’s infrastructure, including but not limited to, VMware, Microsoft Exchange 2010, and SQL 2008 Microsoft clustered environments. Revised and enforced company-wide IT policies and procedures. Managed companies’ active directory environment and enforce policies using group policy and other security software. Utilized my experience in management and troubleshooting of network design to redesign the network for optimal performance. Maintained companies VPN infrastructure, implemented new satellite offices which were out of state. Worked with software vendors to design environment suitable to run their software at our capacity. Worked with telecom provider to integrate new voice and data lines into our environment. Maintained the company’s data network and VoIP infrastructure. Delegated projects and tasks to MIS employees, and govern the projects to ensure they were completed in a reasonable time frame. Migrated company web servers from Microsoft IIS to a Linux Apache solution for greater up time and flexibility. Built and maintained the companies’ external DNS servers. Designed and Implemented companies VMware environment, consisting of 4 host servers, running 40 guests. Implemented Windows Server Update Service to enforce company wide patch and update roll out. Transition companies active directory environment to Windows Server 2008 environment from Windows Server 2003, and migrated companies Microsoft Exchange 2003 environment to a Microsoft Exchange 2010 environment with a database availability group (DAG). Managed companies Dell Equallogic SANS, providing space for VMWare and various servers via ISCSI protocol.
Worked in a team to maintain the company’s application server platform consisting of 50 servers which were running Citrix Presentation Server 3.0/4.0 and Presentation Server 4.5. Environment consisted of multiple Microsoft clustered Exchange 2003 servers, SQL 2005 servers, and File Servers which were all on active/active Microsoft Clusters. Constructed a billing application for the hosted environment in PHP, to turn billing from a manual all day process to a five minute process. Worked with multiple clients integrating them into our hosted application environment, and to troubleshoot and solve issues that were related to our environment or a hindrance to their work flow. Worked with multiple software vendors to integrated software into the Citrix Environment, and troubleshoot any issues that arose.
Worked on team that was responsible for day to day IT operations. Handled IT task delegated to me, preformed troubleshooting on employee’s computers to make sure they were running top notch. Worked with departments to make sure computer labs were imaged and prepared for the class at hand. Designed and implemented an imaging solution with a Symantec Ghost to minimize the time it took to prepare a lab for the next semester. Handle task such as making sure anti-virus were up to date on all employee’s and computer labs. Assisted in preparing new wing of school for network connectivity by running Cat5 cable through entire wing.
Technical Support call center for Gateway Computers. Handled Tier I computer support for customers across the nation. Determined if issue for each customer was hardware of software related. Walked customers through imaging their machines back to factory defaults. Assisted customers by phone on installing replacement hardware in their computers. Resolved software issues for customers, by walking them through troubleshooting steps necessary to diagnose the underlining cause of their issue.
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